The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.
You can check your SMS for more details on when the courier service will try to deliver again.
Couriers make sure that the delivery is re-attempted the next working day if you can not collect your order the first time.
On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.
Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order has not been shipped within this time please contact our Customer Support so that we can look into it.
As per company policy, a shipment can not be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.
An e-mail & SMS will be sent once you have successfully placed your order. We will also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the My Orders section on your kiraanamandi account.
Orders will be delivered by the date you see on the product page for your location.
The courier service delivering your order are responsible for making sure that your order reaches you within the delivery date. Rest assured, you will get an SMS once your shipment is out for delivery.
The courier service will contact you for delivery of your order. Please check your SMS for more details.
Courier services usually take upto 24 hours to activate tracking for an order once it is shipped. Please check again after the mentioned time frame.
Sellers send a hard copy of the invoice in the shipments. A soft copy is also emailed to you within 24 hours of delivery in the delivery confirmation email sent to your registered email ID.
You can also visit My Account › My Orders page to get invoices for your orders.
You can easily send invoices to your email ID from your kiraanamadi account. To do so, visit My Account › Orders, choose the order for which you would like the invoice for and click on the E-mail Invoice option.
To make sure that you have a smooth and hassle-free experience, the installation is automatically arranged for your product by the seller within 2-5 business after the item is delivered. You will also get an SMS with the exact installation details after delivery.
Your product will be installed by the brands authorised service partner. Rest assured, the warranty for the product will not be affected when an item is installed by the authorised partners.
All orders are shipped by sellers through courier services who deliver the packages to your doorstep or the nearest pick-up store if the option is selected.
Availability of the Cash on Delivery payment mode depends on the courier services delivering to your location. Please enter your pincode on the product page to check if this payment mode is available at your location. Courier service providers also have limits on the amount you can pay through cash on delivery based on the destination and your order could have exceeded this limit.
You can see the respective sellers Returns policy on the product page.
Sometimes items have to be sourced by sellers from their international partners. Such items have the tag Imported on the product page and can take at least 10 or more days to be delivered.
To place an order, please follow these steps:
1. Select the product you would like to buy and Check Availability at your preferred pincode
2. Add products to your cart or just hit Buy Now
3. Choose or Add delivery address. Use a preferred payment mode and confirm the order
You can contact our Customer Support team with the details and we will get in touch with the courier service provider to resolve your complaint.
Please contact our Customer Support with the service centre details so that we can look into this.
Your order will get delivered on or before the delivery date promised at the time of placing the order.
Business days are otherwise known as working days of the week. The expected date of delivery is calculated based on business days. Typically, these include Monday through Saturday. Public holidays and Sundays are usually not considered.
Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Estimated delivery time depends on the following factors:
- The seller offering the product
- Products availability with the seller
- The destination to which you want the order shipped to and location of the seller
You can check the expected delivery date of your order(s) on the My Orders section of your kiraanamandi account on our website, app, or mobile site.
Groceries on Flipkart are available from top brands such as HUL, P&G, ITC etc. which are renowned for their quality products.
Seller also checks the freshness of groceries when they receive the stock from vendors and before the dispatch of items in order to ensure that only the best produce and packaged groceries reach you.
If your tracking information shows that your package was delivered, but you can not find it:
Check your phone for any notification about attempted delivery.
See if any of your neighbours/friends/relatives/house owner/security guard has collected your product on your behalf.
Wait until the end of the day— sometimes packages can show as delivered while still in transit.
In the unlikely event of you still not being able to locate your item, please contact us and we will be happy to help
Sometimes, a package cannot be delivered due to one of the following reasons:
Incorrect Address: If the address is incorrect or outdated, the package is usually returned to the seller by the courier service provider or the unintended recipient. Please double-check your address carefully when placing a new order.
To remove an outdated or incorrect address from your account, go to My Account > My Addresses. Click on the 3-dot button beside the address you want to modify and select Edit and then Choose Save Changes.
Other Address Problems: In rare cases, it is also possible that the address label was difficult to decipher during the shipping and handling process, or that the courier service left the package at a different address than what was printed on the label.
Failed Delivery Attempts: Most of the sellers partnered courier service providers make more than one attempt to deliver a package. If nobody is available to accept the delivery after multiple attempts, the package is
The different order statuses are as mentioned below:
Approved: Order you have placed for an item is confirmed by the seller
Ready to Ship: Your item is packed and ready for pick up by a courier service provider
Dispatched: Your item has been picked up from the seller by the courier service provider and is on its way to a logistic facility
Shipped: Your item is on its way to you
Out for delivery: A Wish master is out to deliver your order
Delivered: Your item has been delivered
Return requested: You have created a return request for the item which is pending confirmation from the seller
Returned: You have returned the item for refund/replacement/exchange
Through GSTIN Invoicing feature customers can enter their business entity details and GSTIN associated with the business entity in order to receive a tax invoice containing these details to claim input tax credit. Please note, this is available on select products for business purchases sold by participating sellers.
Customers that have GSTIN registered for their business entity can avail this feature. Please note that this is currently available on select products for business purchases sold by participating sellers. Customers can enter GSTIN and business entity name while placing the order to receive a tax invoice containing these details to claim input tax credit.
Visit My Orders to check the status of your replacement.
In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.
The following list of products that are not eligible for returns as per the sellers Returns Policy:
Category
Products that can not be returned
Auto Accessories
Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax
Automobiles
Cars, Mopeds, Motorcycles and Scooters
Bath and Spa
Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps
Baby Care
Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers
Cleaning Products
Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder
Computer Accessories
Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software
Food and Nutrition
Canned Food, Condiments
No, sellers will not be able to accept returns after the time period mentioned in the sellers Returns Policy.
Yes, the freebie has to be returned along with the product.
You can raise a request to return your items with these simple steps:
1. Log into your Flipkart account
2. Go to My Orders
3. Click on Return against the item you wish to return or exchange
4. Fill in the details and raise a return request
Once you raise a request, you will get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the My Orders section of your Flipkart account.
A greyed out and disabled Cancel button can mean any one of the following:
1. The item has been delivered already
OR
2. The item is non-refundable (e.g. Gift Card)
The Buyer Protection policy mediates buyer-seller disputes. In case a seller declines your request for a return of an item and you are not convinced with the reason given, you can write to us at resolution@kiraanamandi.com for Buyer Protection. You can dispute the resolution that the seller has shared for your issue until 45 days from the date of delivery and concern is looked into by us on a case-to-case basis.
You can get in touch with the brand or an authorised service centre of the brand to claim the warranty for your product (wherever applicable).
To return/exchange your order, follow these simple steps:
1. Go to My Orders
2. Choose the item you wish to return or exchange
3. Fill in the details
4. Choose Request Return.
Sellers cannot accept returns of item(s) in the following cases:
1. When an item is damaged because of use or when it is not in the same condition as you received it
2. When any consumable item has been used or installed
3. When anything is missing from the package you have received including price tags, labels, original packing, freebies & accessories
4. When non-returnable items are involved such as innerwear. lingerie etc.
5. When items are tampered with or have missing serial numbers
You can visit My Orders to know the status of your refund.
For orders cancelled before shipping, refunds are processed immediately. If the order has been shipped. refund will be processed as soon as the courier service provider confirms the return of the item(s).
The different refund modes available are:
1. PhonePe Wallet - available for orders with select sellers. You will get this option for eligible orders during cancellation
2. Back to source - available for orders with all sellers. The amount is refunded to the payment mode that was originally used to pay for the order
3. NEFT transfer - available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible
Refunds are given when:
- The seller cannot provide a replacement
- A dispute has been ruled in your favour in-line with Buyer Protection
- Sellers allow refunds on select categories under certain conditions
Please check the sellers Returns Policy on the product page for more details.
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The sellers return policies do not support the return of item(s) ordered wrongly. You can refer the respective sellers Returns policy on the product page.
You can request for the item to be replaced by visiting My Orders. Use the Return option & fill out the details of the issue so that we can help you.
If the pincode of the new address is serviceable for pick-up, the address can be changed while creating the return. The address cannot be changed in case the new address is not serviceable.
When pickup facility is not available for your location as per the courier service providers, you may be asked to ship the item back to the seller. Since the seller can arrange for a refund or a replacement only after the item reaches them, please make sure that the item is sent to the address mentioned in the return related email within 30 days of the email being sent to you.
The seller may not be able to proceed with the return request if the item does not reach the specified address within 30 days.
Once your return or replacement or exchange request is accepted, the pickup of the originally delivered product will be scheduled. An SMS with more details will be sent to you on the day of the pickup.
In cases where pickup service is not available from the courier service providers at your location, you may be asked to ship the item back to the seller within 30 days of the return related email being sent to you.
You can now track the status of your return easily right from your kiraanamandi account or mobile app. Just visit the My Orders page to see its status along with the date of pick-up and status of your refund if applicable.
You will also receive an email & SMS with the details of your return.
If you have received a mail from us confirming your refund request, it means that the refund has been initiated. You can also contact your bank with the ARN you would have received for an update on the status of your refund.
In the rare event of the amount not being credited by the date promised, you can contact us as we will work with the bank to get it done.
The refund timelines will depend on the payment modes as listed below:
Debit card - 7-9 Business days
Credit - 7-9 Business days
Netbanking - 3-7 business days
COD - IMPS, 1 Business days
EMI (Standard+No cost+Debit card) - 7- 9 Business days
Flipkart Pay Later - 24 to 48 hours
Gift Card - 24 hours
PhonePe:
PhonePe wallet - 24 hours
PhonePe UPI - 1 business day
PhonePe Credit/Debit card - 7 business days
Note: Refunds will be credited to the payment source used at the time of placing an order.
The mode of refund in case of payment through Cash on Delivery will be IMPS
For orders placed using Cash on Delivery as the payment mode, refunds can be processed to your bank account via Immediate Payment Service (IMPS). You can update the details of the bank account where you would like to receive the refund while creating the return request for an item.
You will need to update following information for the seller to process a refund to your account:
The Bank Account Number
IFSC Code
Account Holders Name
Bank Branch
Bank Name
IMPS refunds will typically be processed in one business day by sellers.
Please follow the below-mentioned steps on our website to upload a scanned copy of the receipt from the courier service provider so that we can request the seller for a reimbursement:
Go to Flipkart Help Center and select the relevant order for which the refund has been requested
From the issue types, choose Others and select Email Us
Now click on the attachment icon and select the image/document you wish to upload
Please include the return ID in your email and click Send Email
After the verification, the amount will be refunded to you as a Gift Card in your Flipkart account.
Note: This amount is not withdrawable to your bank account.
For your Cash on Delivery order, you will receive the refund in the form of NEFT. Please update your bank account details after you choose this option.
Cancellation of item(s) in an order happens immediately if the order has not been shipped yet by the seller. If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned to the seller. Orders from certain categories cannot be cancelled after 24 hours, please check the product page for more details.
During pick-up, your product will be checked for the following conditions:
Correct Product
IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Complete Product
All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
Unused Product
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled and iCloud deactivation done for Apple devices.
Undamaged Product
The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging
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